Külli Nõmm

Undergraduate student of Public Administration of the University of Tartu



  • Public Services’ Focus on the Citizen and the New Technology

    19 December 2001


    RiTo No. 4, 2001

    The aim of administrative reforms of the recent decades has been to simplify administrative procedure and to introduce a focus on the citizen in public services. For the citizen, the main indications of quality service are speed, competence, comfort, fairness, and effectiveness. Focus on the citizen is provided by concentrating as many services as possible in a single location or unit in order to reduce the number of direct contacts with civil servants necessary to receive a service or meet a request.