The arrival of Ukrainian war refugees in Estonia in 2022 revealed critical shortcomings in crisis communication infrastructure.
Kati Orru
Professor of Risk Sociology at University of Tartu
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The arrival of Ukrainian war refugees in Estonia in 2022 revealed critical shortcomings in crisis communication infrastructure.
In times of crisis, miscommunication can be fatal. Authors demonstrate that failures in risk and emergency communication—whether due to language barriers, digital exclusion, or the spread of disinformation—can amplify social vulnerability and obstruct life-saving responses.
Major crises like nuclear accidents, terrorist attacks, food poisonings or even banking crises have provoked large-scale societal responses in Europe and world-wide. This article discusses the key explanations for public responses to risks, and the ways in which understanding of risks shapes individual and state-level decision-making.